dkt1 Privacy Policy
A fully transparent policy on how your personal information is collected, stored, and kept secure on the dkt1 platform.
This Privacy Policy ("Policy") describes in detail our commitment and practices regarding the protection of personal information of dkt1 platform users. By using any dkt1 service, you are considered to have accepted the terms of this Policy. Please read this Policy carefully and in full.
1. Definitions and General Information
In this Policy, "dkt1", "we", "us", or "platform" refers to dkt1's online gaming website and related services. "User", "you", or "your" refers to any person, registered or unregistered, who visits our website or uses our services.
"Personal information" means any information by which a living individual can be directly or indirectly identified. This includes name, address, email, phone number, financial information, and device identification details.
dkt1 fully respects the privacy of its users. We never sell or transfer your information to unauthorized third parties.
2. Information We Collect
dkt1 collects certain necessary information to provide its services. This information falls into two main categories:
a) Information You Provide Directly
- Name, date of birth, email address, and mobile number provided at the time of registration
- Government-issued identity document details provided for identity verification (national ID card or passport)
- Financial details provided for deposits and withdrawals (bKash, Nagad, Rocket, or bank account details)
- Information provided when contacting our support team
- Information you voluntarily provide in responsible gaming questionnaires
b) Automatically Collected Information
- IP address and your device type
- Browser version and operating system information
- Your navigation patterns on the website and session duration
- Information collected through cookies and similar tracking technologies
- Gaming activity and transaction logs
3. Purpose of Information Collection
dkt1 uses your personal information for the following purposes:
- Account Management: To create, verify, and maintain your account
- Identity Verification: To confirm age and identity in order to prevent fraud and money laundering (implementing the 21+ policy)
- Financial Transactions: To process deposits and withdrawals
- Customer Service: To resolve your questions and complaints quickly and effectively
- Service Improvement: To improve the platform experience and add new features
- Responsible Gaming: To ensure responsible gaming and identify potentially at-risk behaviour
- Legal Compliance: To maintain records required for compliance with applicable laws and regulations
- Communications: To send important updates, security alerts, and promotional offers (with your consent)
4. Data Protection Methods
dkt1 uses industry-standard technology and methods to protect your personal information. Our security framework consists of the following layers:
a) Technical Protection
- Use of SSL/TLS encryption technology for all data transmission
- Application of high-grade encryption algorithms for storing sensitive information
- Server protection through firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments
b) Administrative Protection
- Only authorised personnel may access personal information
- All staff receive privacy training
- Access records and audit logs are maintained
- A rapid response plan is in place for privacy breaches
While we take every effort to protect your information, no method of data transmission or storage over the internet can be claimed to be 100% secure. If you notice any suspicious activity, please notify our support team immediately.
5. Sharing Information with Third Parties
dkt1 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
a) Service Provider Partners
A limited amount of necessary information is shared with payment processors (bKash, Nagad, Rocket, bank transfer), game software providers, and technology service providers. These partners may only use the information to operate their specific services and are bound by strict confidentiality agreements.
b) Legal Obligations
Information may be provided in response to a valid legal directive, court order, or request from a regulatory authority. In such cases, we will endeavour to notify you within the limits permitted by law.
c) Fraud and Security
Information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or misuse.
6. Cookies Policy
Cookies and similar tracking technologies are used on the dkt1 website. Cookies are small text files stored in your browser that help improve the functionality of the website.
a) Essential Cookies
These cookies are essential for the core functions of the website. They are used to maintain your login session, ensure security, and provide basic services. These cookies cannot be disabled.
b) Performance Cookies
These cookies are used to monitor and improve page performance on the website. This information helps us understand which pages are visited most and where users encounter difficulties.
c) Functional Cookies
These cookies are used to remember your preferred language, display settings, and other personalisation settings. They can be disabled from your browser settings, though doing so may cause some features to stop working.
7. Data Retention Period
dkt1 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected. The following guidelines are followed:
- Active account information: for the full duration that the account remains active
- Closed or inactive account information: for a specified period after account closure to meet legal requirements
- Financial transaction records: for the period required by legal obligations
- Customer service communication logs: for a limited period after the relevant matter is resolved
- Marketing communication data: until you withdraw your consent
At the end of the specified period, information is securely deleted or anonymised and retained without personal identifiers.
8. Your Rights
You have the following rights regarding your personal information, and dkt1 fully respects these rights:
a) Right of Access
You may request a copy of any personal information we hold about you. We will fulfil this request within a reasonable timeframe.
b) Right to Rectification
If any of your information is inaccurate or incomplete, you may request that it be corrected. You can update much of your information yourself in the account settings.
c) Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
d) Right to Opt Out of Marketing Communications
You may stop receiving promotional emails or messages at any time. To do so, contact our support team or use the unsubscribe link at the bottom of any email.
e) Right to Data Portability
Where technically feasible, you may request that information you have provided be given to you in a structured, machine-readable format.
9. Protection of Minors
dkt1's services are for users aged 21 and above only. We do not intentionally collect any personal information from minors.
During the registration process, we verify the user's age. If we suspect that information from a minor has been submitted, it will be deleted immediately and the associated account will be closed.
If you believe a minor is using our platform, please notify our support team immediately.
10. International Data Transfers
dkt1's servers and data processing facilities may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that it receives an equivalent level of protection in those countries.
For international transfers, we follow appropriate contractual safeguards and international data protection standards.
11. Policy Changes and Updates
dkt1 reserves the right to change this Privacy Policy at any time. If any significant changes are made, we will notify you in the following ways:
- A notice will be published on the website
- You will be informed directly by email to your registered address
- The "Last Updated" date at the top of the page will be changed
If you continue to use our platform after any changes, it will be assumed that you have accepted the updated policy. We therefore encourage you to review this policy regularly.
12. Disclaimer Regarding Third-Party Websites
dkt1's website may occasionally reference third-party services. This Policy applies to the dkt1 platform only. We are not responsible for the privacy practices of third-party websites or services.
When using any payment service (bKash, Nagad, Rocket) or banking service, that organisation's own privacy policy will apply.
13. Contact and Complaints
For any questions, requests, or complaints regarding this Privacy Policy, please contact our support team. We will respond to your request as quickly as possible.
Email: [email protected]
24/7 Live Chat — get support directly in Bengali
After receiving a privacy-related request, we generally respond within business days. Complex requests may take a little longer, but we will keep you regularly updated on the progress.